Employees in the financial services industry conduct countless interactions daily. Many conversations, text messages and transactions face regulatory scrutiny from FINRA and the SEC. Additionally, there are changing AML and OFAC rules, global data privacy laws and other potential risks to manage.  

Some organizations add compliance and risk management policies atop a complicated tech stack. Other organizations try to manage by policy alone, banning certain common behaviors like texting or third-party app use. But that’s often insufficient, particularly because it’s nearly impossible to monitor employee behavior, catch mistakes and keep up with changing regulations.