Contact centers are often the first line of support. As such, they’re charged with delivering the best experience for customers, with the ongoing goals of accelerating and enhancing support—including the improvement of average call handle time, first call resolution, and other tasks. Their purpose: strengthen brand loyalty and preference.

TaskUs wanted to improve the efficiency and productivity of its contact center. Automation offered a way to free employees from mundane, repetitive work, and focus on higher-level tasks. Learn more about their experience by reading this case study.