Improving Service and Reducing Costs in Contact Centers

A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media, can support resolving customer issues quickly, tracking engagements, and capturing data. But, while many companies are interested in applying advanced technology to improve customer interactions, they struggle with how to drive efficiencies and improve automation in the service experience. A key element in transformation? Adding machine learning.

Please fill in the form to download

  Yes, I'd like Enterprise Guide to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. You may unsubscribe from receiving news and offers from AWS at any time by following the instructions in the communications received. AWS handles your information as described in the AWS Privacy Notice.