According to a recent study, 81% of consumers attempt to self-serve while only 19% want to talk to a human agent. Yet the unfortunate reality is that many in that 81% will find they still need to communicate with an agent because their digital dirigible has sprung a leak. This leads to frustrated and disappointed consumers and often customer service agents feel the brunt of that frustration. Customers and agents both deserve better. Enlighten Autopilot is a purpose-built AI solution designed to empower businesses to deliver personalized self-service experiences that resonate with customers. At its core, Enlighten Autopilot emphasizes a customer-led approach, ensuring that interactions are aligned with consumer needs and preferences. Our new eBook delves into this new paradigm shift in the way businesses approach digital self-service, offering AI-driven personalization and efficiency at scale. As businesses continue to adapt to the evolving digital era, the integration of AI technologies such as Enlighten Autopilot will play a critical role in driving customer satisfaction, loyalty, and long-term success. By embracing a customer-led approach and leveraging the transformative power of AI, businesses position themselves well for sustained, dynamic growth and competitiveness in a rapidly evolving digital era. Key takeaways from this eBook are: How Autopilot can truly deliver the future of digital self-service today What makes Autopilot different than IVR or other intelligent bots The value of purpose-built CX AI for digital self-service Key data points to support the need for CX AI in digital self-service