Welcome
From assumptions to action: Using AI to improve vulnerable consumer care
Wednesday 27th March, 12:30
Hosted on Zoom
Consumer vulnerability has a complex and hidden nature. A new study into UK vulnerable customers has found that most people don’t realise they are vulnerable. This ‘vulnerability awareness gap’ as highlighted in this new research from Focaldata and NICE means businesses routinely overlook the signs and therefore needs of large segments of vulnerable customers, leading to negative outcomes and poor customer retention.
This National Technology News webinar will explore how AI can help businesses identify subtle signs of emerging vulnerability that human agents may miss, automatically trigger a response based on need, and elevate experiences for all.
Expert speakers will discuss best practices for applying AI to identify consumer vulnerability at scale and using technology to tailor products and services to the needs of vulnerable people. Attendees will learn how leading organisations are using AI to respond with empathy, meet regulatory requirements, and become proactive teams that support vulnerable customers.
Timings:
12:30 – 12:35 Editor’s Welcome
12:35 – 13:00 Webinar Session
13:00 – 13:15 Audience Q&A
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