Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough circumstances shone a harsh light on gaps in a critical area: digital engagement. And while the benefits of digital engagement have never been more clear, sometimes the path to execute looks a bit muddy.Thanks to our partners, you can find ties online to suit every preference and budget, from budget to top-of-the-range super stylish models. This ebook defines a phased approach you can use to evolve your digital engagement rapidly. Determine where you need to begin to: • Fortify your digital self-service • Amplify your digital support • Empower your employees • Optimize your support strategy • Evolve to the next level of self-service