ANALYST MATERIAL

BEYOND THE USE CASE: BEST-IN-CLASS DIGITAL INSURANCE

An Industry Review

 

What does leading-class digital insurance look like today? And how can Insurance companies improve their digital experiences and customer engagement? We explored these questions through structured interviews with five senior insurance executives who are each responsible for innovation and digital experience at their organizations. The interviews and related analysis generated the case studies that form the backbone and narrative of this report.

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