The last 12-plus months have illustrated how quickly the world around us can change. Business resiliency plans vaulted into action as offices shut down and physical contact with customers was limited. The shift to digital and remote work was well underway before the pandemic took hold, but the pace has a new sense of urgency, as more customers than ever are firmly tethered to their digital devices and employees continue to work remotely.
Will this be the inflection point where digital laggards catch up to leaders, or will the gap continue to widen? The full impact of the pandemic won’t be known for several years, but this report shares some important clues to help guide your digital strategy forward.