For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service professionals to determine:


    • How customer service standards continue to change in the midst of crisis
    • Which strategies, tactics, and technologies service organizations are turning to in the new normal
    • How service organizations are navigating abrupt changes in their work environment
    • The impact and trajectory of field service during a time of social distancing

Fill out this form to download the report

    Yes, Salesforce may share my contact information with sponsoring partners for marketing purposes.

By registering you confirm that you agree to the processing of your personal data by salesforce as described in the privacy statement.