Receiving a healthcare bill can feel overwhelmingly frustrating and complex, particularly in mental and behavioral health settings. While there’s a general acknowledgement of financial responsibility, the primary focus is care. Any hiccups or disruptions due to incorrect billing or missing information may negatively impact the outcome. This dynamic can cause many care providers to struggle with balancing financial stability against the priority of the patient experience.
Faced with lingering social stigmas and scarcity of services, individuals have enough to think about while they are simply contemplating help. Each unnecessary step can become an obstacle that delays treatment or pushes them to join the 55% of adults who receive no treatment at all for their mental illness.
A smooth revenue cycle management process is critical, as it minimizes frustration and touchpoints related to insurance, billing and demographic data – improving both the patient experience and the provider’s bottom line.
• Growing volume and complexity in insurance coverage
• Ever-changing patient coverage
• Shortages in provider care